What is the procedure?

You send us details of the item and quantity you want to order We send you a proforma invoice or sales confirmation. On receipt of your approval we send you representative samples, photo offer/s and/or detailed specifications You send us 30% advance payment We ship the goods to you. We fax/e-mail/post the shipping documents to you as confirmation and you pay the balance 70% The goods get delivered to your doorstep as per the agreed time schedule

Where to make the advance payment?

Please send a cheque favoring: Acuna International LLC to: 1309 Flax Moss Ct. San Jose, CA 95120, USA

What quality assurances can we have?

• The goods shipped will be as the per specifications/representative samples.

What is the minimum order quantity and value?

• We ship at least one master carton quantity of each item. Minimum order value to be $ 5,000. It could be an assortment of items.

Who pays for the courier charges?

• The samples shall be sent at your cost. The shipping and handling will be to your account.

Data
We can provide you with in-depth data that is not available in print or on the Internet using our exclusive network of partners. The data covers sources in private industry, councils, organizations and governmental departments.

Sourcing Services
Once the right product has been identified, we can help you locate and develop the most suitable vendor/s for your product. We gather valuable information about infrastructure, capacity, techniques and reliability and present a short-list of potential vendors for your approval.

Sampling and Price Comparisons
You can leverage our local expertise to get the best samples and competitive pricing information. Our latest information can help you save precious time, meet deadlines and take advantage of the latest discounts and promotions. You do not have to rely on prices quoted to "foreign" companies anymore.

On-Line Inspections & Quality Reports
Routine checks ensure timely shipment and strict adherence to quality standards. Our on-line inspections and final random checks ensure goods are packed properly and shipped on time. Stringent quality controls are helpful not only to you as a client, but highly appreciated by the vendors since it eliminates any rejection.

Shipment Supervision
Lack of communication is at the core of most problems in international sourcing. We use the latest in communication (email, Internet, wireless) to monitor, AND REPORT, day-to-day developments to our clients. Every step in the shipping process, including finalization of shipping line, availability of containers, local transportation, stuffing of goods into containers, custom checks, vessel schedules, ETD and ETA of vessels, vessel routes etc. are monitored and informed routinely to you so you can plan accordingly.

Feedbacks
Finally, our biggest asset is that we are good listeners. We actively solicit your feedback on an ongoing basis to ensure that we constantly keep improving our processes, and therefore, ensure your satisfaction.